Heat Pump Repair

Heat pumps are one of the most common heating and cooling systems in the Charlotte area, and they work hard all year. When yours stops heating or cooling the way it should, Penguin Air & Plumbing can diagnose and repair it, often the same day you call.

Signs Your Heat Pump Needs Repair

• Blowing cool or lukewarm air in heat mode
• Outdoor unit covered in ice that will not clear
• Runs constantly but the house never gets comfortable
• Emergency heat or aux heat running all the time
• Grinding, buzzing or clicking noises
• Heat pump will not switch between heating and cooling
• Tripped breakers or the unit will not turn on

Heat Pump Problems We Fix

• Refrigerant leaks and low charge
• Defrost control and sensor failures
• Reversing valve problems
• Bad capacitors, contactors and fan motors
• Compressor problems
• Thermostat and wiring issues
• Backup heat strip failures

How We Repair Your Heat Pump

Our technician checks the outdoor unit, indoor air handler, refrigerant levels, defrost controls and backup heat to find the real problem. You get a clear explanation and an upfront price before we start.

If your heat pump is getting older and repairs are adding up, we will give you honest options, including replacement and dual-fuel systems that pair a heat pump with a gas furnace.

Common Questions

Is it normal for my heat pump to have some frost on it?

A little frost in cold weather is normal, and the unit should defrost on its own. A heavy block of ice that does not clear means something is wrong.

What does emergency heat or aux heat mean?

It is the backup heat in your system. If it is running all the time, your heat pump is not keeping up and should be checked, because backup heat costs more to run.

Why Homeowners Call Penguin Air & Plumbing

• Locally owned, serving Union County and the Charlotte area since 2008
• Same-day service in most cases when you call early
• Evening appointments available, with no extra charge for nights or weekends
• Clear, upfront pricing before any work begins
• Our phones are answered 24/7

We serve Indian Trail, Monroe, Matthews, Stallings, Mint Hill, Waxhaw, Weddington, South Charlotte, Fort Mill and nearby towns. Call 704-296-0800 or request service online to schedule heat pump repair.